Privacy Policy

Last updated: 29 August 2026

1. About this policy

Cheapa Mobile Storage is a trading name of Cheapa Self Storage Pty Ltd (ABN 83 120 461 243).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, request a quote, make a booking or otherwise deal with us.

2. Information we collect

Depending on how you interact with us, we may collect information including:

your name
email address
telephone number
preferred contact method
delivery or service address
postcode
preferred delivery date
storage requirements and booking details
information contained in enquiries, emails or other communications with us
information about your use of our website, such as device, browser and website usage information where collected through website analytics, cookies or similar technologies.

We only seek to collect information reasonably necessary for providing our services and operating our business.

3. How we collect your information

We may collect personal information when you:

request or email yourself a quote through our website
submit a booking request
contact us by telephone, email, website form or other means
become a customer
communicate with us about your storage or delivery requirements
use our website.

4. Why we collect and use your information

We may use your personal information to:

prepare and provide quotes
process booking requests
arrange delivery, collection and storage services
contact you about your quote, booking or storage service
prepare agreements and other customer documentation
process and administer customer accounts and payments
respond to enquiries
provide customer service
operate, maintain and improve our website and services
maintain our business and accounting records
comply with legal and regulatory requirements.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to service providers that assist us with website hosting, information technology, communications, payment processing, accounting, administration or other business functions.

We may also disclose information where required or authorised by law.

We do not sell customers' personal information.

6. Website and third-party services

Our website uses Wix and may use other third-party services to provide website hosting, online forms, customer communications, analytics and related functionality.

Information submitted through our website may therefore be processed or stored using third-party technology and infrastructure.

Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps appropriate to our circumstances when selecting and using service providers that handle personal information.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, measure advertising performance and improve our services.

Third-party services such as website analytics or advertising platforms may also use cookies or similar technologies in accordance with their own privacy policies.

You can generally control cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our business systems and third-party service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

Cheapa Mobile Storage
Cheapa Self Storage Pty Ltd
ABN 83 120 461 243
Email: quenten@cheapaselfstorage.com.au

We may need to verify your identity before providing access to personal information.

10. Privacy enquiries and complaints

If you have a question or concern about how we have handled your personal information, please contact us at:

quenten@cheapaselfstorage.com.au

We will review your enquiry or complaint and aim to respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on our website.